Course Syllabus


In this course, students will develop and apply functional office skills in time management, interpersonal communications, records management, teamwork, and customer service. Students will also learn how to plan meetings, take minutes, and use critical decision-making skills to identify and solve problems.


Required Textbook

There is no required textbook for this course. There is a required handbook to download located in the textbook module.

Computer Resources

Computer Resources

    1. Since this is an online course, it is your responsibility to arrange to use a computer with fast and reliable internet access. (The higher speed you have for your internet access, the easier the course will be for you to complete.) Chromebooks are not great for downloads and you will have some downloading in this class.
    2. You will need a qwerty English keyboard for the weekly typing tests.
    3. You will also need a microphone and a set of earphones that work with your computer in order to participate in some of the learning activities in this course.
    4. It is also your responsibility to make sure you have the word processing, spreadsheet, and presentation software required to complete your assignments. You will use Microsoft Word, Excel, PowerPoint and Outlook to complete your assignments.
    5. For Typing.comLinks to an external site., you will need to create an account in order to save your work and to receive a certificate to submit for your assignments. The accounts are free. If you have a disability preventing you from taking these tests, please contact Disability Services.


Course Outcomes (CO)

  1. Set an example of professionalism in attitude, speech, conduct, and professional dress.
  2. Demonstrate basic workplace, interpersonal, and teamwork skills.
  3. Use critical, creative, and practical thinking skills to perform responsibilities and run an efficient office.
  4. Write and verbally communicate using correct English grammar to effectively persuade, inform, and convey ideas.
  5. Evaluate, demonstrate, and use common office workflow processes, procedures, and technologies.

Major Assignments

The table below is meant to help you see the relevance of each major assignment as it pertains to the course outcomes (CO).

Major Assignment Description CO#
Practice Assignment Apply Skills 1,2,3,4,5,
Typing  Weekly Typing Certification
Teach One Another Team Teaching 1,2,4

Weekly Patterns

The table below displays typical weekly activities, due dates, and activity descriptions. 

Due Date* Learning Model Activity Title Description
Midweek Prepare Study & Report Review The Week's Content Material
Midweek Text Text
Throughout Week Prepare Typing Practice Typing To Increase Typing Speed
End of Week Teach One Another Team Work Team Teaching
End of Week Ponder & Prove Practice Text

*Set your time zone within user preferences so the dates and times for course activities will display correctly for your time zone.

Learning Model

As with all of your other courses at BYU-Idaho, you will have the opportunity to prepare intellectually and spiritually throughout this course. This course follows the BYU-Idaho Learning Model and provides you several opportunities to share learning and teaching moments with others. You will also have opportunities to reflect on what you are learning. Please remember you need to devote three to four hours of time for every course credit, or nine to twelve hours weekly.



Remember, because this is a three–credit course, you will spend approximately nine hours each week doing the homework. The most important thing to remember is to pace yourself. Don't try to do all the work in one day. Set aside time throughout the week to complete your assignments.

Because this course follows the organization of the Learning Model, there are many opportunities to teach and work together with your peers. 

Group Work

The group work in this course involves sharing what you have learned during the week with a group of your choosing such as roommates, family members, work colleagues, and friends.


You can expect to receive grades and feedback within seven days of the due date for all assignments.

Late Work

Late work is not accepted in this course. However, if you have a serious issue or a major life event that prevents you from turning in your work before the given deadline, please discuss this with your instructor. Approval from your instructor must be within one week of the due date of the assignment.

Extra Credit

There are no extra credit options. To successfully pass this course and succeed in employment you need to be able to meet established deadlines.

Grading Scale

Letter Grade Percent
A 100%93%
A- 92%90%
B+ 89%87%
B 86%83%
B- 82%80%
C+ 79%77%
C 76%73%
C- 72%70%
D+ 69%67%
D 66%63%
D- 62%60%
F 59% and lower

University Policies

Students with Disabilities

Brigham Young University-Idaho is committed to providing a working and learning atmosphere that accommodates qualified persons with disabilities. If you have a disability and require accommodations, please contact the Disability Services Office at (208) 496-9210 or visit their website and follow the Steps for Receiving Accommodations. Reasonable academic accommodations are reviewed for all students who have qualified documented disabilities. Services are coordinated with students and instructors by the Disability Services Office.

This course may require synchronous meetings. If you are currently registered with the Disability Services Office and need an interpreter or transcriber for these meetings, please contact the deaf and hard of hearing coordinator at (208) 496-9219.

Other University Policies

Student Honor and Other Policies

Please read through the document called University Policies. It gives important information about the following topics:

  • Student Honor
    • Academic Honesty
    • Student Conduct
      • Sexual Harassment
  • Student with Disabilities
  • Complaints and Grievances
  • Copyright Notice

Go to the Student Resources module to review further resources and information.


This syllabus and the course schedule may be changed at any time prior to or during the semester as the need arises. You will be notified by your instructor of any changes and may view them in the Welcome folder.

Technical Support

If you need technical assistance, use the I-Learn Help button located on the left side of your screen to contact the appropriate support center (either BYU-Idaho Help or BYU-Pathway Help). 

Course Summary:

Date Details Due